BEWARE OF 24/7 SUPPORT may have cost me $350 or more!!!

I bought this program, and did a scan of my drive to find duplicates - it said it found 114GB. I have a lot of movies and pics - so maybe? It didn’t seem like there was a quick way for me to really compare the files to make sure I was really deleting a duplicate, but there was a 24/7 phone number, so I called it. Worst mistake I have made in quite a while. I think I was talking with someone from another country (the 3 people I spoke had heavy accents and I had trouble understanding them) — There were THREE handoffs from one person to another. Again — ALL I WANT TO KNOW IS HOW CAN I TELL IF THE FILE IS A DUPLICATE! The next thing I know they ask permission to connect into my computer - seemed odd, but whatever. The next thing I know they are opening system preferences - I’m not IT person, so what do I know. He tells me (from system preferences) that someone can break in and take my ID, etc. Okay, I am a now really concerned. So he starts telling me they can fix this. I said I will have it looked at (thinking I can go to genius bar at Apple Store) - but he said it has to be a level 3 programmer/engineer. HERE IS WHERE I REALLY GET STUPID!! I give my credit card number to approve them fixing this risk!! it’s $350!!! Again, all I want is to know how to make sure a file is a duplicate! He keeps going on about the risk — then he asks how many computers I have — Huh??? He starts telling me that he can cover my computer for 1 year, but wait — because I have 3 computers - he can give me 2 years on all three computers — Really!?!? — I just want to find out how to find duplicates. Finally reality returns - I tell him I am not comfortable with this and I want to stop now. “You can’t stop it, our engineer is already at work fixing your computer. So I say — tell him to stop NOW! I DO NOT WANT THIS!! At some point after I said NO — I SAW THE CURSOR MOVE AND CLICK AN APPROVAL BUTTON, THAT THE CUSTOMER WOULD NORMALLY CLICK —

At the most the engineer may have had 7 to 10 minutes of time, but he kept telling me he could not stop the engineer. So told him that I CAN STOP IT I AM GOING TO POWER DOWN THE COMPUTER. He kept protesting that I can’t do that, becasue the engineer had already started and he told me I agreed. Yes, to my shame, I got sucker in by fear of a vulnerable computer that I also use for work -- and some fast talking. But a person has the right to stop something when it becomes clear that you are being taken for a ride. He got loud and kept telling me I can’t do it — so I tried to shut it down, but couldn’t get control of the mouse, which kept moving. So I just held the power button down until the computer shut down. He kept talking so I hung up. We have called Visa, but will have to wait until it officially posts. Ahhhhh. I have not idea if the service company is part of the company that makes the sofware, or they are just hired help for support. I am stunned. Just wanted a quick answer about duplicates and I get the HARD SELL! I just noticed the Dupicates cClearner support link on this text box! THAT AIN’T HAPPENING — I think I need to take my dog for a walk to calm down….. I don’t know if the support is directly affiliated with the software company, but I am DONE with it!

Dwaz71 about Duplicates Cleaner